Terms of Sale
Parties
Merchant
HauskaaOnnellista
EräKatri
Jyväskylä
040 73 909 44
katri (at) havskaaonnellista .fi
Business ID 3361455-1
Customer
The customer agrees to comply with these and the merchant-specific terms and conditions when purchasing products and services through the online store or otherwise with an invoice.
Updated 31.5.2025
Ordering
General terms and conditions
The prices shown in the online store are subject to VAT.
We may apply dynamic pricing, whereby prices are time-dependent and vary monthly, weekly and daily.
We sell products to individuals of legal age and corporate customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information provided.
We reserve the right to change our delivery terms. Before placing an order, the customer must familiarize themselves with the current terms and conditions of sale.
Booking terms
These terms and conditions apply to products and services that are rented and reserved. These are collectively referred to as "objects".
Booking
The customer is responsible for familiarizing themselves with the description and instructions of the reservation object(s) and the terms and conditions related to the reservation.
The customer's reservation is binding when the order/payment confirmation has been sent to the email address provided by the customer.
The customer pays for the reservation using the payment method they have chosen, in accordance with the terms and conditions of the payment method.
The booking system sends the order/payment confirmation to the email address provided by the customer.
The merchant is not responsible for an unsuccessful reservation, but the customer must contact the merchant immediately to rectify the situation.
The merchant does not guarantee that the object is still available in this situation.
If the property is not available, the money will be refunded or another property will be offered instead, if possible.
Cancellations and changes - private customer, corporate customer
Cancellations must always be made first by phone +358 40 73 909 44 and additionally in writing if requested or agreed.
The cancellation date is the day on which the Merchant has received information about the cancellation.
The customer is responsible for ensuring that the cancellation is sent in sufficient time.
A private person cancels their reservation
We charge office costs of €25 when there is 14 days or more before the agreed property date.
We charge a 50% cancellation fee when the cancellation is made 13-8 days before the agreed property date.
We charge a 100% cancellation fee when the cancellation is made 7 days before the agreed property date.
A corporate customer cancels their booking
We charge €25 for office expenses when there is 30 days or more until the agreed date of the event.
We charge a 50% cancellation fee when the cancellation is made 29-15 days before the agreed date of the event.
We charge a 100% cancellation fee when the cancellation is made 14 days before the agreed date of the event.
Discount code used in a cancelled booking
We charge a 100% cancellation fee, regardless of the cancellation date, if the booking was made with a code that qualifies for a discount.
Date transfer at the customer's request
A private customer must make a transfer no later than 14 days before the agreed original date.
A corporate customer must make a transfer no later than 30 days before the agreed original date.
A transfer can be made once.
The transaction item remains the same when transferred.
A date that has been postponed once will be cancelled
We will charge a 100% cancellation fee, regardless of the cancellation date, if the new date of a once postponed item is cancelled.
Cancellation – the merchant’s right to cancel
In the event of force majeure, the merchant may terminate the contract.
Cancellation is possible, e.g. if the weather conditions are dangerous. Examples include a severe storm regardless of the season, severe frost above -20 C or severe thunderstorms.
The merchant will notify the customer without delay.
The customer has the right to receive a full refund of the price paid.
Any other costs that the customer may have incurred will not be reimbursed for the contract terminated due to force majeure.
Changes
In the case of increases in the number of people made less than 14 days in advance, we reserve the right to make product changes for the increased number of people. We will negotiate the additional costs resulting from the increase in the number of people on a case-by-case basis.
Changes to the number of people made less than 14 days before the event will be invoiced in accordance with the previously confirmed number of people.
Use of the property
The property is defined in the property description
During the rental period, the customer has the right to use the property and its equipment and separately specified services.
If the booker notices any defects or other things to note in the property, he must immediately notify the person responsible for reservation management.
Special terms and conditions for rental equipment
The customer must familiarize themselves with the safety and operating instructions for the equipment. The equipment must be used carefully only for the normal use intended for it. The lessee undertakes to carry out a safety inspection during the rental period. The rental equipment may not be taken out of the country or rented out again. The rental equipment may only be used to the extent permitted by the terms and conditions and only in locations suitable for the user's skill level and competence. The customer always uses all equipment and accessories at their own risk.
With regard to water tourism equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that they are skilled swimmers and have previous experience using the equipment in question.
The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was rented out. The lessee must notify the lessor immediately if the return is delayed. The lessor has the right to charge a [50]% increased rent for the excess period, unless otherwise agreed.
The customer is obliged to compensate for damage and costs caused to the rental equipment during the rental period due to careless or incorrect handling and inadequate maintenance. The customer is obliged to compensate for equipment destroyed or lost during the rental period at its replacement value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to report any defects in the equipment to the lessor immediately.
The lessor is responsible for repairs resulting from normal wear and tear of the equipment. The lessor is not responsible for any indirect or direct costs or damages that the lessee may incur as a result of the use or breakage of the equipment. The lessor does not undertake to supply new equipment to replace the broken rental item, nor to compensate for indirect or direct costs caused by interruption of work.
Compensation for damages
The customer is obliged to compensate the merchant for any damage he has caused to the property. The booker is also responsible for other people visiting the property and for any damage they cause during the booking.
The merchant does not compensate for any inconvenience or expenses that the customer may incur due to natural conditions, such as insects, animals, frost heave or unexpected weather changes.
Complaints
Any complaints must always be made as soon as possible after the issue arises. In practice, always during the event, activity, excursion or rental.
If a satisfactory solution cannot be found in a timely manner or if there is a claim for compensation, the complaint must be sent in writing within a week of the end of the rental period.
The merchant will try to process the complaint as quickly as possible, but no later than within a month.
If the customer and the merchant cannot reach an agreement, the customer can submit the dispute to the Consumer Complaints Board.
Terms of delivery
Contract formation
A binding contract for the transaction comes into force when the order has been confirmed (order confirmation / payment confirmation).
The order confirmation / payment confirmation is sent to the customer by email.
Cancellation and return of the transaction
The goods have a 14-day right of return in accordance with the Consumer Protection Act.
The right of return is only valid if the goods are in the same condition as the original.
Any product packaging must also be resalable.
Please contact the Merchant for more detailed return instructions.
The right of return does not apply to engraved or other personalized goods.
The right of return does not apply to accommodation services or restaurant services.
The right of return does not apply to other leisure services agreed for a specific time.
The customer is responsible for the usual costs of the return.
Product warranty
We comply with the warranty terms specified by the manufacturer or importer.
Delivery
Delivery costs include postage and packaging costs. You can view the delivery costs after selecting the payment and delivery method in the shopping cart.
Payment terms
The merchant uses reliable and secure payment intermediaries in its services.
The merchant does not store bank account or credit card information at any stage.
The customer agrees to comply with the terms and conditions of the payment method they have chosen.
Payment by invoice
The invoicing surcharge is 10 euros / invoice.
The invoice must be paid without delay by the due date indicated on the invoice.
Late payment costs are always added to invoices paid after the due date.
If the invoice is paid after the due date with the original invoice and late payment costs have already been incurred, the costs will be invoiced separately.
If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not be able to process the order.